Privacy policy

Privacy Policy

The Generators Depot LLC ("we," "us," or "our") operates www.thegeneratorsdepot.com. This Privacy Policy explains what information we collect, how we use it, and your rights.

Information We Collect

Information You Provide:

  • Order & Account: Name, email address, billing and shipping address, phone number, and payment information
  • Communications: Information you share when contacting us by email, phone, or chat
  • Marketing Opt-in: Email address if you subscribe to our newsletter

Automatically Collected:

  • Usage Data: IP address, browser type, pages visited, time on page, referring URLs
  • Cookies: Used to improve your experience and analyze traffic

How We Use Your Information

  • Process and fulfill your orders including payment and shipping
  • Send order confirmations, shipping updates, and support responses
  • Send promotional emails if you have opted in — unsubscribe at any time
  • Improve our website, products, and services
  • Detect and prevent fraud
  • Comply with legal obligations

How We Share Your Information

We do not sell or rent your personal information. We share it only with:

  • Service Providers: Payment processors (Shopify Payments, PayPal), shipping carriers (UPS, FedEx), and analytics platforms — all contractually required to protect your data
  • Manufacturers: For warranty registration purposes (e.g., EcoFlow, Jackery, Generac, Anker)
  • Legal Authorities: When required by law or court order

Cookies

We use cookies to maintain your shopping cart, remember login status, analyze site usage (Google Analytics), and serve relevant ads (Google Ads, Meta Pixel). You can disable cookies in your browser settings. To opt out of Google Analytics tracking, visit tools.google.com/dlpage/gaoptout.

Data Security

All data is transmitted via SSL/TLS encryption. Payments are processed through Shopify's PCI-DSS Level 1 compliant platform. We do not store credit card information.

California Residents — CCPA Rights

California residents have the right to know what personal information we collect, request its deletion, and opt out of its sale (we do not sell personal information). To exercise these rights, email us at support@thegeneratorsdepot.com.

Data Retention

We retain personal information as long as necessary to fulfill orders, comply with legal obligations, and resolve disputes. Order records are retained for 7 years for accounting and tax purposes.

Children's Privacy

Our site is not directed at children under 13. We do not knowingly collect information from children under 13. If we become aware of such a case, we will delete the information immediately.

Changes to This Policy

We may update this policy at any time. Continued use of the site after changes are posted constitutes acceptance.

Contact Us

Email: support@thegeneratorsdepot.com
Phone: +1 (855) 408-9755 — Mon–Fri 9 AM–5 PM EST
Address: The Generators Depot LLC, 750 Lexington Ave, New York, NY 10022, United States