FAQs

Where is my order?

Check your shipping confirmation email for your tracking number. You can also call or email us with your order number and we'll look it up immediately.

Can I change or cancel my order?

Call us as soon as possible. Orders not yet shipped can typically be modified or canceled. Orders in transit cannot be canceled but may be returned after delivery.

How do I return an item?

Contact us with your order number to receive an RMA number and return instructions. See our Return Policy for full details. Returns are accepted within 30 days of delivery.

Is my product warranty valid?

Yes — we are an authorized retailer for every brand we carry, so all manufacturer warranties are fully valid on every purchase.

Do you price match?

Yes. Found a lower price from an authorized retailer? Call +1 (855) 408-9755 or email us with the link and we'll match or beat the price.

Contact Information

Phone: +1 (855) 408-9755 — Mon–Fri 9 AM–5 PM EST
Email: support@thegeneratorsdepot.com
Address: The Generators Depot LLC, 750 Lexington Ave, New York, NY 10022, United States